Privacy Policy

Waterloo Junk Removal takes junk removal requests from Waterloo and nearby — Kitchener, St. Jacobs, Elmira included. Here is exactly what we keep and why.

What we keep

Whatever you choose to send us. For a junk removal request that is usually your name, phone, email and the pickup address, what needs to go, roughly how much of it there is, access details such as stairs or a condo loading dock, and any photos. Calls to this site's number are logged with the calling number and time, and voicemails are recorded and transcribed.

Where it goes

Your details go to a single independent junk removal crew serving Waterloo — the one who will quote on your student rental move-out cleanouts, mattress & furniture removal, appliance & electronics removal or similar job — and to no one else. That junk removal crew works under their own insurance and any licence the trade requires.

Cookies and tracking

This site sets no cookies and runs no analytics or ad pixels. Standard server logs are kept by the host for uptime and abuse prevention, and nothing more.

Retention

As long as it takes to handle the request, plus a reasonable period for follow-up and our records. Voicemail recordings are purged on a rolling schedule.

Getting your information removed

Write to hello@waterloojunkremoval.ca. You are entitled under PIPEDA to see, correct or delete what we hold. Messages from us are only about your request, and replying STOP ends them under CASL.